Certified TESOL Teacher/Business English Teacher with Masters Degree in Science and 10 years Work experience.

Professional Profile
An enthusiastic and dedicated professional with 10 years of experience, having worked across all areas of Operations Management, Recruitment & Business Development & Training. Proven leadership skills; including managing, developing, and motivating teams. Proactive individual with a logical approach to challenges, performing effectively even under pressure deadlines. A TESOL Teacher, Certified from American TESOL Institute, Kolkata & a Certified Business English Teacher. Currently pursuing a Masters in Human Resource Management from University of Wales (UK) and a Neuro-Linguistic Programming Master Practitioner course certified by NFNLP, Florida (USA)

Professional Development
• Management Development Program • Effective Man Management
• Marketing Management • Appraisal Training
• Presentation Skills • Team Building
• Hiring Essentials • Stress Management
• American Accent • Telemarketing
• Motivational Coaching • Life Style Management
• Class-room Management • Business English Teacher
• Young Learner English Teacher • Basic Science Teacher

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Career Objective
To deliver my professional expertise across a challenging position in Teaching English as Second Language /Business English/Communicative English/ Basic Science / Coaching in an organization that fosters employees’ growth and professional development.

Last Resume Update January 27, 2011
Address Bangkok , Thailand
E-mail Locked
Phone Number Locked

Experience


Certified TESOL Teacher/Business English Teacher with Masters Degree in Science and 10 years Work experience.
May 2008 - May 2018
Work Experience
Organization : Wat Charoen Protham School, Bang Nok Kwaek, Thailand
Designated : Intern Teacher
Period : January 2011- Till Date.

Organization : Design People, Bangalore
Designated : Consultant: Head of Human Resources
Period : January 07 2009 – January 03 2011.
Roles and Responsibilities: - Handling recruitment across all levels
- Re-sourcing design talents across Industry (Product Design, Graphic Design, Architecture
Design, Creative Writers and Client servicing).


Organization : MBR Worldwide Recruitment LLC, Dubai
Designated : Business Development Manager Recruitment
Period : June 18 2007 - December 27 2008
Roles and Responsibilities: - Identifying new clients in the area of Marketing & Corporate Communications.
- Receiving briefs from clients & materializing them into concrete solutions.
- Handling recruitment across every level.
- Re-sourcing (Database search, Analyzing candidate profiles, Short listing & interviewing
candidates), Negotiation and Follow up with both clients & candidates.
-Conducting Business English & Communicative English to Expatriate candidates.


Organization : ANZ Bank, Back-end Operations & Technology; Bangalore-India
Designated : Assistant Manager Statutory Compliance (A team of 35 consultants & 3 QA’s)
Period : August 7th 2006 - March 26 2007
Roles and Responsibilities: - Ensure the team Adheres to Set Service Level Agreement by Bank & end-user.
- Quality check for processed legal notices.
- Adherence to ANZ legal compliance requirements.
- Stakeholder management (Internal & External).
- Active role in Recruitment & Hiring for Operations.
Development Programmes: - Played the role of Team Leader for a Six Sigma Black Belt project -Statutory Compliance
- Workshop on Operational Risk & Culture - to design a rewards & recognition policy
- Hiring Essentials (2 Day Workshop).
- Breakout at work (3 Day Workshop).
- Fire Safety at work (1 Day Workshop).
-Designed Business English & Legal Terms Training for New Hires.


Organization : AOL, LLC. Whitefield Bangalore, India
Designated : Coach & POC (Process of 135 agents)
Period : February 2004 - July 31 - 2006.
Roles and Responsibilities: - Outlier Management.
- Quality Call Calibration.
- Call flow management of hybrid queues (behavioral & process).
- Escalation process adherence.
- Point of Contact for hiring in Operations Department.

Key achievements at AOL: - Completed Yellow belt for six-sigma certification.
- Most Valuable Coach for Aug-04.
- Most Valuable Coach for Quarter 4 –2005 & Quarter 1-2006.
- Most Valuable Coach for March-06, April -06.
-Conducted Communicative & Business English Speaking programs & Business Email etiquette training for New Hires.


Organization : iSeva Systems Pvt. Ltd., Koramangala Bangalore, India
Designated : Team Leader & Buddy Team Leader for a team of 60 agents
Period : April 2001 – February 2004
Roles and Responsibilities: Customer Service Representative: (out-bound): Maintain target sales per hour.
(In-bound): Product Updations, Reduction of escalation.
Floor Supervisor: Escalation Management, Daily Call reports management, Floor management, and Transition management of new hires.
Team Leader: Performance Management, Floor Management as shift in-charge, Call Flow management adherence to achieve highest score on overall satisfaction survey, Issue register management, Call Calibration, Recruiter for Operations Department.
-Conducting Communicative English Training for all New Hires.


Organization : Carritt Moran & Co Pvt. Ltd., Koramangala, Bangalore; India
Designated : Quality Assurance Officer
Period : March 2000 to February 2001

Organization : Foods & Flavors Pvt. Ltd. Bangalore, India
Designated : Product Development Executive
Period : July 1999 to March 2000

Education


Masters Degree
May 2018
Academic Qualifications - Masters Degree in HR Management –from the University of Wales (UK) – pursuing
- Post Graduate Diploma in Food Analysis and Quality Assurance from the Defense Food
Research Laboratory, Mysore University (1999) - First Class
- Bachelor's Degree in Microbiology - St. Aloysius College, Mangalore University
(1997) - First Class.
- Pre-University in Science - St. Aloysius College, Mangalore (1994) - First Class.
- SSLC - St. Aloysius College, Mangalore (1992) - First Class.
Additional Qualifications - TESOL ( Teachers of English for Speakers of Other Languages ) Training Certification by American TESOL Institute-Kolkata; India in December-2010
-Business English Teacher Training Program Certification by American TESOL Institute-Kolkata ; India in January-2011.
- Neuro Linguistic Programming (NLP) Master Practitioner - Certification by NFNLP
(Florida-USA) with help of Neoway Academy – Bangalore in August-2010.
- Diploma in International Business Management - National Institute of Labour Education
& Management - Chennai - First Class in April -2003
- E-Customer Relationship Management Course - NIIT, Bangalore in April-2001.

Contact Candidate

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